Our commitment to your security and privacy:
When it comes to your security and privacy, GotYourWatch.com is committed to your complete satisfaction. We are committed to respecting your privacy and to protecting the security of your transactions. The information you give us will never be shared with a third party without your prior consent. You do not have to fear that your information will be seen by anyone other than ourselves.
Product Authenticity:
Gotyourwatch.com specializes exclusively in original products. All our watches are delivered in factory new condition in their original packaging, including presentation box, instruction documents and official manufacturers' guarantee certificates. All our watches come with a 2-year gotyourwatch.com warranty, effective from date of delivery.
Availability:
If you are interested in the availability of any of the watches, please call GotYourWatch.com at (800) 881-8695, or email us at info@gotyourwatch.com, and we will generally reply to you with an answer within 48 hours.
Delivery Time:
Watches already in stock are shipped in approximately 2-3 days.
Although we maintain a huge selection of watches in our inventory, sometimes we cannot keep stock of every variation possible. Therefore, we offer our customers the ability to order watches that are available but not necessarily in stock at our warehouse.
IN STOCK: The watch is in stock at our warehouse and can ship out immediately, it will take 2-5 days after your order is processed and approved.
NOT IN STOCK: The watch is not in stock in our warehouse but will be available to ship in 3-5 days. Some items may take up to 10-14 days. Therefore, we suggest you place your order and follow up by checking the status by calling us or emailing info@gotyourwatch.com.
Delivery Conditions:
Gotyourwatch.com can ship your chosen watch anywhere in the world. However, for security reasons we reserve the right to exclude crisis countries or regions from this service.
Client Feedback:
We always welcome feedback about your shopping experience at info@gotyourwatch.com. Please take a moment to respond with your comments so that we may better serve you in the future. And if you were satisfied with your purchase, we invite you to tell your friends about GotYourWatch.com. Or, if you would just like to comment on our website, level of service, or anything else, please feel free to email us at info@gotyourwatch.com. Your email will be sent directly to our office.
Payment Types:
GotYourWatch is happy to accept Credit Cards, PayPal, Bank Check - Bank Wire.
PLACING AN ORDER AT GOTYOURWATCH.COM:
Ordering a watch or accessory GOTYOURWATCH.COM is fast, easy and convenient.
Ordering online:
Once you've made your selection and would like to order your watch online, click on "Purchase Item Now" to proceed to checkout. If you've decided on a particular watch but would like to continue shopping, simply click on "Add to Selections" where it will be stored in your online shopping cart. Then once you are finished shopping, click on "Complete Purchases" to proceed to checkout.
Ordering offline:
Phone: (800)881-8695
E-mail: GOTYOURWATCH@YAHOO.COM
Fax: (305) 402-2333
To expedite your order, please have the website code number(s) handy when you speak with one of our sales associates. Our office hours are Monday through Friday, 9AM - 5PM. If it is after business hours, please leave a message, clearly stating your name, area code, phone number, and the item in which you are interested.
PAYMENTS
Please note that all prices listed and quoted are in U.S. dollars and all payments must be made in U.S. dollars.
Orders over $10,000.00 and all international orders require payment by bank wire transfer
PayPal
We accept payments from a verified PayPal account on U.S. orders less than $10,000.00. We can ship to the confirmed PayPal address only.
Personal Checks, Cashier’s Checks and Money Orders
We accept checks, cashier’s checks, and money orders, any of which must clear our bank, prior to releasing the order for shipment. Cashier’s checks exceeding $10,000.00 require submission of I.R.S. form 8300. Please make your check or money order payable to GOTYOURWATCH.COM
Bank Wire Transfers (What is a bank wire transfer?)
Orders over $10,000.00 and all international orders require payment by bank wire transfer. We are happy to provide bank wire information via email or by phone or fax.
What is a Bank Wire Transfer?
We provide information via phone, fax or email that includes our banking information. You give this information to your bank (usually in person). Funds are then transferred directly from your bank account to our bank account.
Domestic U.S. - funds are transferred within a matter of hours; however, we do not ship the day that the funds arrive in our account. The funds must “post” to our account at midnight that night. We can usually ship your order the following day.
International - Funds may take 4-5 days to arrive in our account. The funds must “post” to our account at midnight that night. We can usually ship your order the following day.
Ordering online:
Once you've made your selection and would like to order your watch online, click on "Purchase Item Now" to proceed to checkout. If you've decided on a particular watch but would like to continue shopping, simply click on "Add to Selections" where it will be stored in your online shopping cart. Then once you are finished shopping, click on "Complete Purchases" to proceed to checkout.
Ordering offline:
Phone: (800) 881-8695
E-mail: Gotyourwatch@yahoo.com
Fax: (305)402-2333
To expedite your order, please have the website code number(s) handy when you speak with one of our sales associates. Our office hours are Monday through Friday, 9AM - 5PM, If it is after business hours, please leave a message, clearly stating your name, area code, phone number, and the item in which you are interested.
PAYMENTS
Please note that all prices listed and quoted are in U.S. dollars and all payments must be made in U.S. dollars.
Orders over $10,000.00 and all international orders require payment by bank wire transfer.
PayPal
We accept payments from a verified PayPal account on U.S. orders less than $10,000.00. We can ship to the confirmed PayPal address only.
Personal Checks, Cashier’s Checks and Money Orders
We accept checks, cashier’s checks, and money orders, any of which must clear our bank, prior to releasing the order for shipment. Cashier’s checks exceeding $10,000.00 require submission of I.R.S. form 8300. Please make your check or money order payable to GOTYOURWATCH.COM
Bank Wire Transfers (What is a bank wire transfer?)
Orders over $10,000.00 and all international orders require payment by bank wire transfer. We are happy to provide bank wire information via email or by phone or fax.
What is a Bank Wire Transfer?
We provide information via phone, fax or email that includes our banking information. You give this information to your bank (usually in person). Funds are then transferred directly from your bank account to our bank account.
Domestic U.S. - funds are transferred within a matter of hours; however, we do not ship the day that the funds arrive in our account. The funds must “post” to our account at midnight that night. We can usually ship your order the following day.
International - Funds may take 4-5 days to arrive in our account. The funds must “post” to our account at midnight that night. We can usually ship your order the following day.
Sales tax:
Sales tax 7% will be charged only if shipped within Florida. If shipped outside of Florida, no sales tax applies.
Shipping & Handling:
GotYourWatch.com offers Federal Express Second-Day Delivery at discounted rates. International Orders will be shipped by Fed Ex International Priority delivery and 3% will be added to your order for shipping, handling, and insurance costs (Tariff and duty rates differ from country to country and will be paid by the buyer directly to Federal Express upon delivery).
Second-Day Air - Signature Required
| Amount of Order | Shipping Charges |
|---|---|
| $0 - $150 | $5.00 |
| $151 - $500 | $10.00 |
| $501 - $1,000 | $15.00 |
| $1,001 - $3,500 | $20.00 |
| $3,501 - $7,500 | $30.00 |
| $7,501 - $10,000 | $45.00 |
| Over $10,000 | $60.00 |
| Faster service is available for an additional charge: Next Day Insured is an additional $15.00 Next Day Insured Saturday Delivery is an additional $25.00 | |
Shipping charges for some of the larger Watches and Winding Boxes may be higher because of their weight.
GotYourWatch.com will only ship to confirmed business or home locations or the nearest authorized Federal Express Service Center where your shipment will be held for pickup. (Federal Express requires valid identification to pick up your shipment)
Returns/Exchanges:
RETURNS ARE ONLY VALID IF WATCH IS NOT AS DESCRIBED We want you to be pleased with your purchase. The items in our collections are of the highest quality, and we are confident that upon receipt of your merchandise you will find that it matches your order exactly. However, if for any reason you decide not to keep your merchandise, you can return it to us within three (3) days of delivery for a full refund of the purchase price, and merchandise must be in the same exact NEW condition. This return policy is NOT vaild on any special orders. Shipping, insurance and handling charges are not refundable. All returns are subject to a 10% restocking fee.
If you prefer, you may exchange your original items for another selection, provided they are returned within 3 days of shipment and must be in the same exact NEW condition. If you prefer an exchange to a refund, we will issue you a full credit against another selection of your choice. Except on all special orders.
Items must be returned in original condition, meaning unworn and unaltered. Items must not be resized or modified in any manner. Additionally, the item must be sent back with the seal unbroken in its original box and all paperwork intact. "Original condition" means that it must have no scratches, marks, or blemishes. Also, the manufacturer tags and protective stickers have not been removed. Note that dings and scratches will happen even if a watch or piece of jewelry has only been worn for a few hours.
All items being returned or exchanged must have an RMA number. Please request a Return Merchandise Authorization (RMA) number, by phone or email prior to returning the item. Any item returned without an RMA number will not be accepted and will be sent back at the buyers expense or an extra $50 RMA processing fee will apply.
If you have any questions about our return procedure, please don't hesitate to contact us at info@gotyourwatch.com.
Packaging:
In the unlikely event of goods received with damaged packaging, such as outer boxes, cases, instructions, manuals, etc., Gotyourwatch.com reserves the right to replace the original packaging of products sold herein. Gotyourwatch.com cannot guarantee a replacement of the manufacturer’s original packaging.
Our Guarantee:
We honor the manufacturer's warranty on every watch that we sell. These watches will be accompanied by a warranty card from GotYourWatch.com that displays our written guarantee. Merchandise and watches may be returned to us for warranty repair or replacement.
GotYourWatch.com reserves the right to repair or replace the watch at our discretion during the warranty period.
Damage caused by neglect or misuse, water damage, or damage to the crystal or bracelet is not covered by any manufacturer, nor is it covered by GotYourWatch.com.
Prices are subject to change without notice. All brands are registered trademarks of their respective holders. Retail price is the manufacturer's suggested retail price and may not reflect actual selling prices Copyright © 2009 Gotyourwatch Co.
